RELEVANT SKILLS AND TALENTS​

General:

  • Strong written and verbal communication skills.
  • Remains calm and professional under pressure
  • Ability to multitask to meet deadlines.
  • Ability to quickly master new skills and software
  • Works well in a team environment
  • Coordinate and manage projects both in person and remotely.
  • Ability to fill multiple roles to help team achieve goals.
  • Agile and Scrum Methodologies
  • Self-motivated and able to work independently
  • Ability to apply both analytical and creative processes to multi-dimensional projects
  • Training and coaching of employees in policies, procedures, and software.
  • Estimates, Budgets and Timelines
  • Quality Assurance and Project Tracking
  • Documenting technical design and processes.

Corporate Graphics, Communication & Web Design/Devlopment:

  • Graphic Design for Press and Digital Media including Pre-press file preparation.
  • Website Design and Maintenance
  • Corporate and Executive external communication and social media including Newsletters
  • Website Copy writing and editing
  • Professional Photographer
  • Expert-level skills in photo editing

Computer Skills:

  • Adobe: Photoshop, Illustrator, InDesign, Acrobat
  • Microsoft: Word, Excel, PowerPoint, Outlook
  • CMS Systems: WordPress, Joomla, Drupal, Interwoven, Hippo, Tridion/SDL, Vignette
  • Web Browsers: Explorer, Firefox and Chrome
  • Other: Jira, Confluence, Quality Center, Workfront, Salesforce, Clarity, Version One, Airtable
  • Operating Systems: Windows and Mac OS
  • JSON, XML

Work Experience

Disney Parks & Resorts Digital: Technical Business Analyst/Platform Engineer

2017-Present
Orlando, Florida

    • Contracted position with KForce.
    • Participate in Sprint Planning and Retrospectives.
    • Participate in and lead daily scrums.
    • Planning, Design and Development work within the Tridion/SDL CMS including the following: BluePrinting, Permissions, Schema Design/Creation, Porting, Component and Page Templates.
    • Analysis work including liaising with users and business partners to determine needs and ensure a timely design and delivery.
    • Training new users with a range of experience levels in using the CMS.
    • Troubleshooting and resolving issues during Design, Implementation and Delivery.
    • Created documentation for and participated in CMS releases.
    • Main project involved analysis of CMS housing Guest and Business content. Designed and coordinated the consolidations of 2(two) legacy CMS systems into a new content management platform within Tridion/SDL.  Worked with stakeholders and QA to perform testing to ensure no downtime for the consumer.

Disney Parks & Resorts Digital: Technical Business Analyst/Platform Engineer

2015-2017
Orlando, Florida

    • Contracted position with KForce.
    • Provided timelines, estimates, budget plans and reporting to identify blockers and ensure projects were delivered on time and on budget.
    • Coordinated with multiple teams and departments locally, nationally and internationally
    • Entered, managed and tracked project tickets in Jira.
    • Responsible for maintaining content across the Walt Disney World Website (https://disneyworld.disney.go.com/) This included copy, media, analytics and seo for new and existing pages. 
    • Facilitate translations processes to ensure web content was translated in a timely fashion to ensure the best customer experience.
    • Part of a team effort to reduce the overall ticket backlog. In 5 months our team closed 1,000 tickets. 
    • Stress testing and QA of new Content features.
    • On-Call Live Site content support and triage.

Wyndham Vacation Ownership: Web Content Coordinator

2014
Orlando, Florida

    • Contracted position with Tek Systems.
    • Testing and quality assurance to ensure proper display, design and website functionality.
    • Worked directly with Developers to ensure project was delivered on-time and as requested.
    • Entered defects in JIRA and Quality Center.
    • Gathered entered, and configured web content into the Interwoven Content Management System (CMS). 
    • Proofed web content for accuracy, clarity, adherence to brand standards, as well as grammar and spelling.

2012-2013
Orlando, Florida

    • Contracted position with Corporate Brokers.
    • Gathered, entered, and configured web content into the Interwoven Content Management System (CMS). 
    • Proofed web content for accuracy, clarity, adherence to brand standards, as well as grammar and spelling.
    • Maintained the master file used to track the creation, completion and maintenance of web pages.
    • Responsible for testing and validating content and website functionality.

BlackRain Partners: Program Accelerator

2011-2012
Orlando, Florida

    • Designed and implemented and maintained company website using WordPress CMS System.
    • Developed corporate procedures, including Employee Manual, HR policies, project management processes, business development processes and corporate strategic planning tracking tools.
    • Designed and implemented corporate Marketing and Branding plans including Company Logo, External Communication Plan, Promotional Material, Advertising, Website and Social Media including the company newsletter. This included copy, media and website design and functionality. 
    • Trained employees in corporate policies, procedures and the software required to utilize them.
    • Managed BlackRain Human Resources processes and activities, including new employee training.
    • Monitored and Supervised Corporate Information Technology activities.
    • Responsible for office management duties, including vendor management.
    • Created presentations for business development and client project performance purposes.

Freelance Web Design/Graphic Design/Photography

2007-Current
Orlando, Florida

    • Web Design services using the WordPress CMS including design work using Elementor. Work covered both the design and implementation from beginning to site launch.
    • Website Maintenance services including all back-office administration, content creation, content update, blogs, forums and web stores.
    • Corporate Design Services including promotional materials, logos, banners, flyers, brochures.
    • Photographic assignments include corporate event photography, professional and personal portraiture, private event, and promotional photography.